Privacy Policy BTS89 — Your Data Protection & Information Security

1. Introduction & Our Commitment

Bts89 takes data privacy responsibilities seriously. We understand that your trust is the foundation of the relationship we build with our members across Malaysia. This Privacy Policy is crafted to give you full clarity on how your personal information is managed from the moment you register through the entirety of your membership with bts89.

When you register an account, make a deposit, request a withdrawal, or simply browse our platform, certain information is collected automatically or provided directly by you. All such information is handled carefully and responsibly under the privacy framework we have established.

We never take your trust for granted. Every decision we make regarding your data is guided by a core principle: collect only what is necessary, protect it fully, and give you complete control over it.

2. Types of Information We Collect

Bts89 collects two main categories of information: information you provide directly and information collected automatically while you use our platform.

2.1 Information You Provide Directly

• Registration Information: Full name, identification card number, date of birth, email address, active Malaysia phone number
• Banking Information: Bank name and bank account number for deposit and withdrawal purposes
• KYC Verification Documents: Copy of identity card or passport, bank statement, proof of residential address
• Communication Information: Any messages, complaints, or inquiries you submit to our support team
• Account Options: Responsible gaming limit settings, notification preferences, and other account settings

2.2 Automatically Collected Information

• Technical Data: IP address, device type, operating system, web browser type
• Session Data: Login and logout times, gaming session duration, game activity records
• Transaction Data: Deposit history, withdrawal history, wagering records, claimed bonus history
• Cookie Data (Cookies): Session cookies and preference cookies that help the platform run smoothly and remember your choices
• Location Data: General location information based on IP address for compliance and security purposes

3. Purpose of Use of Information

Every piece of information we collect has a clear and specific purpose. bts89 does not use your data for purposes unrelated to platform operations or applicable legal requirements.

4. Sharing Information with Third Parties

Bts89 does not sell, rent, or disclose your personal information to third parties for commercial marketing purposes. However, there are limited situations where information must be shared to ensure the platform operates correctly and meets legal obligations.

4.1 Technical Service Providers

Bts89 works with carefully selected third-party service providers to help operate the platform — including cloud infrastructure providers, payment gateway providers, and identity verification service providers. All parties are bound by strict confidentiality agreements and are only permitted to use your data for the specified service purposes.

4.2 Legal Requirements and Compliance

Bts89 may disclose your personal information to relevant authorities where required by law, court order, or in the context of an official investigation related to fraud, money laundering, or other criminal activity. Such disclosures are made solely out of legal necessity and not at our discretion.

4.3 Game Software Providers

Third-party game providers that offer games through the bts89 platform may receive limited technical data required to properly operate the games. They do not receive financial information or full personal identification details.

5. Data Retention Period

Bts89 retains your personal information for as long as your account is active or as long as needed to provide services to you. When you close your account, we may still need to retain certain information to fulfil legal obligations, resolve disputes, or enforce our agreements.

• Active Account Data: Stored for as long as your account is active on the platform
• Financial Transaction Records: Stored for a minimum of 5 years after the transaction date for financial compliance purposes
• KYC Documents: Stored for a minimum of 5 years after account closure, in accordance with AML compliance requirements
• Technical & Session Logs: Stored for 12 months for security and fraud detection purposes
• Customer Support Communication: Stored for 24 months for reference and service improvement purposes

6. Platform Technical Security

Bts89 continuously invests in technical security infrastructure to protect your data from unauthorized access, data breaches, or cyberattacks. The following are the security layers we implement:

7. Cookie Policy (Cookies)

Bts89 uses cookies to ensure the platform runs smoothly and to provide you with a better experience. Cookies are small text files stored on your device when you visit our website.

7.1 Types of Cookies We Use

• Essential Cookies: Required for core platform functions such as login sessions and language preferences — cannot be disabled
• Analytics Cookies: Helps us understand how visitors use the platform for continuous improvement purposes
• Functional Cookies: Remembers your preferences and settings so you don't have to reset them every time you log in
• Security Cookies: Used to detect suspicious login attempts and protect your account

You can manage or delete cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality of some parts of the bts89 platform.

8. Your Rights Over Your Personal Data

As a bts89 member, you have the following rights regarding your personal data. We fully respect and facilitate the exercise of these rights:

• Access Rights: You have the right to request a copy of all personal information we hold about you
• Right to Rectification: You may request correction of any inaccurate or outdated information
• Right to Erasure: Under certain circumstances, you may request the deletion of your personal data
• Right to Restrict Processing: You may request that we restrict how we process your data in certain situations
• Right to Object: You have the right to object to the processing of your data for certain purposes
• Right to Data Portability: You may request your data in a machine-readable format for transfer

To exercise any of the above rights, contact the bts89 support team via Live Chat or submit a written request to [email protected]. We will process your request within 14 business days.

9. Children's Privacy

The bts89 platform is strictly intended for individuals aged 18 years and above. We do not knowingly collect any personal information from minors. If we discover that we have collected information from someone under the age of 18, the account will be immediately closed and all collected information will be deleted.

If you are aware that an underage individual has accessed our platform, please notify our support team immediately so that the appropriate action can be taken.

10. Changes to the Privacy Policy

Bts89 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or technologies used. Any material changes will be communicated to you via email or in-platform notification at least 14 days before the changes take effect.

We encourage you to review this Privacy Policy from time to time. The "Updated" date at the top of this document reflects the date of the latest version. Continued use of the bts89 platform after any changes means you accept the updated Privacy Policy.

11. Contact Our Privacy Officer

If you have any questions, concerns, or complaints regarding how bts89 handles your personal data, we strongly encourage you to reach out to us. Our team is ready to listen and resolve any privacy issues you may have.

• Privacy Email: [email protected]
• Live Chat: Available 24 hours a day, 7 days a week, directly within the platform
• Response Time: We aim to respond to all privacy inquiries within 3 business days